Outlook 2013/2016 Not Displaying Images in Emails
For security reasons, Outlook 2013/2016 doesn’t display the images in emails but you can right-click the image and select the option to Download Pictures. I recently noticed that my Outlook stopped displaying images and the option to download the image wasn’t there. Instead I saw the following message.
The linked image cannot be displayed. The file may have been renamed…….
There are several solutions to resolve the issue with the images not displaying in Outlook 2013/2016 and some of the older versions of Outlook. A lot depends on the exact message you are seeing and the type of symptoms you are encountering. In my case I was getting the above message and I know of at least a couple of solutions that might help. These solutions apply to both Outlook 2013 and Outlook 2016.
- In Outlook 2013/2016, go to File -> Options -> Trust Center -> Trust Center Settings -> Automatic Download -> Clear the option Don’t download pictures automatically in HTML e-mail messages or RSS items.
- Click OK.
- Restart Outlook.
Comments: This solution didn’t work for me but has worked for a lot of people.
- Open Internet Explorer. Yes, even if you use Firefox, Chrome, or Safari as your primary browser, you want to open Internet Explorer.
- Go to Tools -> Internet Options -> Advanced.
- In the Security section clear the box Do not save encrypted pages to disk.
- Click and OK and close Internet Explorer.
- If your Outlook is open, restart Outlook.
Comments: This is the solution that worked for me. I didn’t even have to restart Outlook, but if you don’t see the images then you may want to restart Outlook.
Update: May 23, 2017
Looks like solution #2 is the winner for most people. I had the same issue with the images in Outlook 2016 recently. I totally forgot about this article I wrote almost two years ago. I have written tons of articles in the past 20 years and obviously I don’t remember all my articles. I was thinking I should spend some time and look into a solution for my problem when I saw Danielle’s comment on this article yesterday. Oh, great! I have a solution. I went to my blog and tried solution #1, but that didn’t work. Then I tried solution #2. Although I don’t use Internet Explorer (I use Chrome and Firefox), as soon as I made the change in solution #2 in Internet Explorer, the problem was fixed. It’s nice to know that my articles don’t just help my readers, they also help me…..sometimes years down the road :-). I have also updated the article to include references to Outlook 2016 because the solution works for both Outlook 2013 and Outlook 2016.
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