Unable to Drag and Drop Messages or Folders in Outlook 2016
I love technology for many reasons. One of the reasons is that it poses troubleshooting challenges and presents puzzles that are fun to solve. If troubleshooting causes you stress, I can totally understand. However, I find challenges to be exciting and fun. Thanks to the Internet, sometimes I get lucky and find a solution to the problem quickly by doing a simple search. But then there are days when I don’t find a solution on the Internet and spend, hours, days, weeks and even months searching for an answer and trying various techniques on my own until I am able to resolve the issue. That’s when I blog about the problem and the solution to share it with the worldwide IT community. Well, today was my lucky day because I found a solution to a problem very quickly and the solution was so weird that you should read it just for the fun of it, even if you haven’t experienced the problem.
Today I was using Outlook 2016 that’s part of 32-bit Office Professional Plus 2016, running on 64-bit Windows 10 Enterprise when suddenly my Outlook refused to let me drag a message from the Inbox to a folder. Hmmm? I tried other messages and other folders but dragging and dropping was essentially banned by my Outlook 2016. I closed Outlook and restarted it but got the same result. So I did a quick Internet search (yes, it was Google, duh!) and found the solution on a Web site called saniac. The person who wrote the solution said to hit the Escape (ESC) key. Yes, that’s what it said. I have to admit at first I didn’t believe it and was about to move to a different hyperlink for a solution but then I thought, it’s just the ESC key, let me give it a shot. I reluctantly hit the ESC key, not really expecting any results, but you should have seen the reaction on my face. Total disbelief. The drag and drop started to work instantly. Say, what?
According to the author of the post, sometimes you may have to press the ESC key a few times. The author experienced this issue in Windows 7 Enterprise (64-bit) and Office Professional Plus 2010 (32-bit) but reported that the same solution works in Windows File Explorer and Microsoft Lync (now Skype).
If you are a regular reader of my blog, after reading some of my weird solutions, you’ve probably said out loud “but that makes no sense.” And you will be correct. This solution falls into the exact same category because “that makes no sense.”
Update: October 27, 2016
Based on the comments from the readers, there are some other options as well. Check them out. Trent was the first one to point out that toggling the cached mode can also fix this problem. Thanks to all for your comments.
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