You Hear “This call is being recorded” During a Google Voice Call. What’s That All About?
Consider this scenario. You are talking to a friend on your cell phone and in the middle of your conversation you suddenly hear a system voice that says “This call is being recorded.” You and your friend are both shocked. Okay, you guys are not just shocked, you are totally freaking out. The conversation goes something like this.
You: “Are you recording this call?”
You: “I know I hit some key on my phone but I am not recording the call. If neither one of us is recording then what was that all about?”
Friend: “I heard it loud and clear. It said This call is being recorded.”
You: I know. I heard it too.
Friend: “I don’t think it was my phone.”
You: “I think it was my cell phone but I just looked at my Voice Recording app to see if I accidentally started it. It is not recording anything. That’s really weird!”
That’s pretty spooky too. No, the big brother is not listening. Luckily there is an explanation. Here’s what might have happen.
You have configured Google Voice to forward incoming calls from your desktop to your cell phone. Your friend called your Google Voice number, which was forward to your cell phone. You accepted the call and heard the message in the middle of your conversation when you accidentally hit the 4 key on your cell phone because the Enable Recording option is turned on in the Google Voice Settings.
If you have the Enable Recording option turned on in Google Voice Settings and you accidentally press the number 4 key on your phone you will hear this message. However, this option to record phone calls is only available for inbound Google Voice calls. In other words, you cannot record outbound calls. The recording simply warns the other party that the phone call is being recorded. According to this Google Forum posting, the recording can also be triggered by a human voice “Occasionally, certain human voice frequencies, especially female, may trigger the system to interpret that a “4” tone pair has been sent.”
The Enable Recording option is disabled by default. However, if you turned it on at some point and now don’t remember how to disable it, just go to the Google Voice Settings at https://www.google.com/voice?pli=1#callsettings and clear the box Enable Recording (4), Switch (*) and Conferencing options on inbound calls next to Call Options, as shown in the screen shot above.
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